WHAT IS SIGNATHON?
Signathon is the future of signing events. This is a virtual platform where celebrities and athletes alike can come on and interact with their fans from all over the world.
A Signathon is where an athlete, celebrity or personality signs a piece of memorabilia for the customer live on our website. This personality engages with customers with either our 1-on-1 event or a Live Stream event that is simultaneously shown on Facebook Live, YouTube Live and Instagram Live. It’s a platform where instead of a face-to-face meet and greet, it’s all virtual!
WHAT IS THE DIFFERENCE BETWEEN A LIVE STREAM AND 1-ON-1?
A live stream is where a personality comes on our Signathon website and signs memorabilia for fans. Fans will be able to tune in to the live stream on our website, Facebook Live, Instagram Live and YouTube Live, and be able to send in questions they’d like to get answered.
A 1-on-1 is when a customer actually purchases a ticket for an exclusive conversation with the personality of their choice. They will receive emails with their link for the private chat with their personality. On the day of the event they will get a few minutes with the person they select and can ask them anything they have on their minds to get to know them better. At the end of the call the customer will leave the chat and within an hour they will receive their video chat with the personality for a keepsake.
During the 1-on-1 chat the customer has the option to purchase an item and have the personality sign it virtually. You will get to see the personality sign it, add any personal touches to it (if you want it dedicated to you) and then it will be shipped to you. It will include a certificate of authentication as well.
WHEN DO I GET THE LINK FOR THE LIVE STREAM?
If you decide to get sign up for a free ticket on the Signathon website to partake in the Live event, you will receive a link 24-48 hours in advance to your email inbox. That link will become active on the same time the live stream is scheduled. If you do not sign up for a ticket to the live stream, you can still watch it on our website, Facebook Live, YouTube Live and Instagram Live.
HOW LONG ARE THE LIVE STREAMS?
Live streams will usually run from 15 minutes to one hour. The Live event will have a moderator asking the personality questions, asking questions from fans who are tuning into the Live event and the athlete will sign memorabilia live.
WHERE CAN I WATCH THE LIVE STREAM?
The Live stream will be featured simultaneously on our website, Facebook Live, YouTube Live and Instagram Live. Just tune in the day and time of your favorite celebrity or athlete and watch their Signathon!
HOW MUCH TIME DO I GET WITH A 1-ON-1?
The length of time for your 1-on-1 chat will be indicated on the product page when you purchase a ticket and sent to you via email after purchase. Usually, fans get two to five minutes on the 1-on-1 chat with the personality they selected.
WHEN DO I GET THE LINK FOR THE 1-ON-1?
You will get the link for the 1-on-1 between 24-48 hours before the day of the event. When you purchase your 1-on-1, you will receive an email confirmation following checkout letting you know the date and time of your event. You will not receive the link on the same day of your purchase.
You will be sent multiple emails leading up the event with your link so you have it ready for when you chat will begin. The link itself will not work until one hour prior to your event.
HOW CAN I GAIN ACCESS TO THE 1-ON-1?
The day of your 1-on-1, you’ll receive a link in your email inbox. You will also receive this link 24-48 hours in advance to the event. When it’s time for your 1-on-1 chat, you’ll click on the link and join a waiting room.
WHAT IS THE PROCESS LIKE FOR THE 1-ON-1?
On the day of the event, you’ll receive the link. When the hour strikes for your 1-on-1, please click the link and join the waiting room. When you’re in the waiting room, you’ll be in a queue. This is a first come, first serve basis. While in the queue you will see when it is your turn to go with a countdown.
Once you join the 1-on-1, you’ll be able to ask the personality anything you want. If you’d like to talk about their past achievements, awards, or the most critical time of their career, you name it, you’ll be able to ask away during your conversation. When your 1-on-1 is complete, you’ll receive an email with a recording of your conversation. You’ll be able to use that video recording however you see fit. You will also receive your piece of memorabilia within 2 weeks of the event in the mail.
WHAT TYPE OF PEOPLE DO YOU PARTNER WITH ON SIGNATHON?
Signathon works with all kinds of partners. We’re not exclusive to any industry or personality. At Signathon, we want to engage any type of personality with their followers. We’ll have athletes who can connect with sports fans, actors who will be connected with their favorite followers and so much more.
If you are interested in hosting a Live event or 1-on-1 email us at firstname.lastname@example.org
WHERE DO YOU SHIP TO?
Signathon ships internationally.
WHAT IS YOUR RETURN POLICY?
We offer a full refund inside 30 days of your scheduled 1-on-1 chat. If you decide to cancel within 48 hours of the event, we will not be able to provide you with a refund for your purchase.
Memorabilia can be returned inside 30 days from ship date. Any personalized memorabilia cannot be returned.